Support

Help with Reheard.

Contact

Email hello@getreheard.app. Include your iPhone model, iOS version, Reheard version, and the steps that caused the problem. Do not send private screenshots unless they are necessary, and remove personal information first.

A scan paused after leaving the app

Open Reheard and choose Continue on the scan card. iOS may pause work when the application is no longer active.

A song match is incorrect

Open the result and use the available alternatives or search field to select the correct song. Automated recognition can return an imperfect match when screenshot text is incomplete.

A purchase is not showing

Confirm that the device uses the Apple account that made the purchase. Then open the Reheard paywall and choose Restore Purchases. If access still does not appear, contact support.

Delete data or waitlist information

Delete local Reheard data by removing it in the application or deleting the application. To request deletion of waitlist or server-associated information, email hello@getreheard.app.